RETURNS – We offer a 30 day money back guarantee on our products except for custom built battery packs. Varta packs are considered custom built so make sure you order the correct battery pack. If for any reason you are not satisfied with the product that you received please contact us by e-mail to get a RMA number first. We will need to know what item you are returning, your phone number, address and invoice number in your e-mail. We will then e-mail a RMA number to you. Product must then be shipped back to us within ten days for credit after RMA number is issued. All returned products for refund may be charged a 15% restocking fee and must be in original package, in good condition with original invoice. We do not refund shipping charges unless the product that we shipped was in our error.
Racing / Audio Batteries can only be returned within 30 days for refund as NEW only. Classic Car batteries can not be returned because they are built for your car. If we send the wrong battery then we will make it right. If you order the wrong battery we will replace it but shipping charges will apply.
REFUNDS – After product is returned and inspected, a refund will be issued usually within 24 hours.
Please review your order to make sure your item and quantity is correct. You can always contact us by email or phone to check on the status of items or place the order over the phone to prevent any refund issues.
CANCELLATIONS – If your product hasn’t shipped and you need to cancel, best way is by email so we both have a record of the cancellation. In the subject put, “PLEASE CANCEL MY ORDER” along with your order number. If you call it in you must talk to someone. DO NOT leave your cancellation message on the recording. Sometimes we can’t make out what is being said on the recording.
